Introduction
Hyundai Motor has launched the Hyundai CARE program to extend the warranties of its vehicles globally. This initiative aims to support Hyundai customers who may face challenges in maintaining their vehicles due to the movement restrictions imposed in various countries as a result of the COVID-19 pandemic.
Details of the Hyundai CARE Program
The new Hyundai CARE program ensures that vehicles with warranties expiring in March and April 2020 will benefit from an extension of warranty services until May 31, 2020. Moreover, the warranty for vehicles expiring in May will remain valid until the end of that month.
This warranty extension program covers over 1.21 million Hyundai cars across 175 countries.
Hyundai's Response to the COVID-19 Pandemic
Hyundai's decision comes in response to various precautionary measures taken by many countries due to the spread of the coronavirus. These measures include:
- Closure of non-essential facilities.
- Restrictions on movement and travel.
Hyundai anticipates that the Hyundai CARE program will address customer concerns regarding their ability to visit service centers for vehicle maintenance or repairs during the warranty period due to official measures aimed at combatting the virus.
Customer and Employee Safety
Hyundai Motor management has expressed that the well-being and safety of its customers and employees are top priorities. The company is closely monitoring the developments surrounding the COVID-19 pandemic and encourages everyone to adhere to local safety measures to mitigate the spread of the virus.
Statement from Hyundai's Vice President
Ban Sun-Jeong, Vice President of Hyundai for the Middle East and Africa, stated: "We understand that many of our customers may have difficulties accessing vehicle service centers during these extraordinary times. With the Hyundai CARE program, we want to reassure them of the extension of their vehicle warranties. Just as we care about the safety of Hyundai vehicles, we care about our customers' safety and health."
Customer Outreach
Hyundai will reach out individually to all vehicle owners eligible for the Hyundai CARE program in the coming days, either via email, phone, or text messages, to explain the details of the warranty extension.
