Mazda Tops Consumer Reports Reliability Survey

Overview of the Consumer Reports Survey

The annual Consumer Reports Survey conducted in the United States is a significant event for all automakers. This year, Mazda is particularly thrilled as it has ranked first in terms of reliability. The 2020 Auto Reliability Surveys, which are among the largest of their kind in the U.S., are based on data collected from CR members regarding their experiences with over 300,000 vehicles. The survey findings were revealed during an online news conference prior to the Detroit-based Automotive Press Association meeting.

Insights from Consumer Reports

"A car might be great to drive and have all the features you want, but all that won't matter to you much if you have to keep going back to the dealer for repairs," said Jake Fisher, senior director of auto testing at Consumer Reports. "We use extensive feedback from owners to help you avoid hassles by choosing a reliable car."

Mazda's Historic Ranking

This marks the first time that the Japanese brand Mazda has achieved the top position on CR’s reliability list. Historically, this esteemed spot has been occupied by its much larger competitors, Toyota and Lexus. The key to Mazda’s success lies in its conservative model redesigns and the avoidance of risky new powertrains and infotainment systems. The entire lineup benefits from many shared platforms and components, with only modest changes during redesigns.