The annual Consumer Reports Survey conducted in the United States of America is a big deal for all automakers and this year Mazda is more thrilled than others as it has ranked first in terms of reliability. The 2020 Auto Reliability Surveys, which rank among the largest surveys of their kind in the U.S., are based on data collected from CR members about their experiences with more than 300,000 vehicles. The survey findings were announced at an online news conference before the Detroit-based Automotive Press Association.
"A car might be great to drive and have all the features you want, but all that won't matter to you much if you have to keep going back to the dealer for repairs,” said Jake Fisher, senior director of auto testing at Consumer Reports. “We use extensive feedback from owners to help you avoid hassles by choosing a reliable car."
It is for the first time that the Japanese brand Mazda ranks at the top of CR’s reliability list. Historically, that top spot has been held by its much larger competitor Toyota and Lexus. The key to Mazda’s success is that it redesigns models conservatively—and has avoided introducing risky new powertrains and infotainment systems. The entire lineup benefits from many shared platforms and components, with only modest changes during redesigns.
