Knowing how to place requests with RTA in Dubai helps residents and visitors report road damage, raise transport concerns, request traffic-calming measures and resolve problems with transport services. Dubai’s Roads and Transport Authority (RTA) provides several channels for these requests, including the RTA Dubai app, Madinati, Mahboub on WhatsApp, online forms and customer service.
The right channel depends on the issue. Infrastructure reports, community requests, customer complaints and routine vehicle transactions follow different processes. This guide explains how to choose the correct service, submit the necessary details and track your request.
What Types of Requests Can You Place with RTA in Dubai?
You can contact RTA in Dubai to report damaged roads and transport facilities, raise neighbourhood transport needs, request an assessment of speeding concerns, submit service complaints and ask questions about vehicle or driver services. Choosing the correct request category helps direct your case to the relevant team.
RTA handles a wide range of transport-related matters across Dubai, including:
Roads, pavements and pedestrian infrastructure.
Traffic signals, road signs and other road assets.
Bus shelters, public transport stations and facilities.
Community transport and infrastructure needs.
Road-safety concerns, including requests for traffic-calming assessments.
Complaints about RTA services, transactions and customer experiences.
Enquiries about vehicle licensing, driver licensing, parking and fines.
Before submitting a general request, check whether RTA already provides a dedicated service for your requirement. For example, renewing a vehicle registration or paying a parking fee is a different process from reporting a damaged road or making a complaint about a transaction.
How to Place a Community Request with RTA
Use RTA’s Community Engagement Platform to raise neighbourhood-level transport or infrastructure needs in Dubai. The platform allows community members to submit requests for consideration by RTA. Select the relevant community request category, explain the issue and provide a precise location so the authority can assess the concern.
To submit a community request:
Open RTA’s official website and access the Community Engagement Platform.
Navigate to the Community Requests section.
Select the relevant category, such as Community Needs Requests or Report an Emergency Request, where available.
Describe the transport or infrastructure issue clearly.
Provide the location, including the neighbourhood, street, junction or nearby landmark.
Include supporting details or photographs if the service allows them.
Review the information and submit the request.
Community requests can cover concerns such as pedestrian access, local transport needs and infrastructure improvements. RTA evaluates the information to help determine whether the request requires further consideration or planning.
Submitting a community request does not automatically mean that RTA will approve or implement the suggested project. The authority must assess the request and determine the appropriate course of action.
How to Report Road or Transport Infrastructure Damage
Madinati is RTA’s reporting service for damage or faults affecting roads and transport infrastructure in Dubai. You can submit reports through the RTA Dubai app or Mahboub on WhatsApp. Provide the issue details and location, and attach a photograph when possible to help the relevant team identify the problem.
Madinati accepts reports involving infrastructure such as:
Damaged roads and pavements.
Malfunctioning traffic signals.
Damaged or missing road signs.
Bus shelters and public transport facilities.
Transport stations and other infrastructure assets.
Public transport vehicles and related facilities.
When reporting an issue, focus on what you observed rather than guessing its cause. For example, describe a damaged pavement section or a traffic signal that appears to be malfunctioning. Include the direction of travel or the nearest junction if it helps identify the exact location.
How to Report an Issue Through the RTA Dubai App
You can use the RTA Dubai app to access Madinati and submit an infrastructure report. Select the relevant issue type, provide the location and describe the damage. Add photographs where possible, check your contact details and submit the report. Keep the reference number for future follow-up.
Open the RTA Dubai app.
Find and select Madinati.
Choose the appropriate report or issue category.
Enter the location and describe the problem.
Attach a clear photograph if available.
Complete the required contact information.
Review the details and submit the report.
Save the reference number or confirmation details.
RTA has described Madinati as a 24-hour reporting service for infrastructure damage and has stated that it aims to address reports within 24 hours. This is a stated service target, not a guarantee that every issue will be fully repaired within that period.
For a more useful report, take photographs from a safe position. Do not stop in a live traffic lane or put yourself at risk to capture an image. If the issue creates an immediate danger, contact the appropriate emergency service instead of relying only on a routine report.
How to Submit an RTA Request Through WhatsApp
RTA’s Mahboub chatbot on WhatsApp supports Madinati infrastructure reporting. Send a photograph of the issue to the official RTA WhatsApp channel, follow the chatbot prompts, confirm the issue details and share its location. Mahboub can create a report and provide a reference number for tracking.
To report infrastructure damage through WhatsApp:
Open the official RTA WhatsApp channel at +971 58 800 9090.
Start a conversation with Mahboub.
Send a photograph of the damaged infrastructure when prompted or as instructed by the chatbot.
Review the issue identified by the chatbot and confirm the relevant details.
Share the location pin or location information requested.
Complete the remaining prompts and submit the report.
Save the reference number and any tracking link provided.
RTA introduced Madinati reporting through Mahboub to make it easier for residents and visitors to report damage to infrastructure and public transport facilities. The service can be useful when you notice a problem during your commute or while travelling around Dubai.
Always verify that you are contacting RTA through its official WhatsApp channel. Avoid sharing unnecessary personal or payment information in a conversation about an infrastructure report.
How to Request Traffic-Calming Measures in Dubai
If speeding on a road creates a safety concern, you can request an RTA assessment for traffic-calming measures through Madinati. RTA reviews the location and circumstances against its road-safety requirements. The authority states that it provides an approval or rejection within 15 working days for this service.
To submit a traffic-calming request:
Open the RTA Dubai app and select Madinati, or use the relevant Mahboub service on WhatsApp.
Choose the issue category related to speeding or traffic-calming concerns.
Provide the exact location, such as the road name, junction or nearby landmark.
Explain the safety concern and the circumstances in which it occurs.
Submit the request and keep the reference number.
RTA assesses whether traffic-calming measures meet its approved technical and road-safety requirements. Approval does not necessarily mean that the authority will install a particular measure exactly as requested. If the proposed measure does not meet the applicable requirements, RTA may reject the request.
RTA also notes that installation fees may apply in certain cases where measures meet technical requirements and receive the necessary approvals. Check the official service details for the conditions that apply to your request.
How to Submit a Complaint to RTA in Dubai
Submit a formal complaint when your concern relates to an RTA service, transaction, employee or customer experience rather than damaged infrastructure. Complaints can involve taxis, buses, the Metro, parking, licensing or other RTA services. Use the official complaint or feedback channel and include relevant evidence and transaction details.
Examples of issues that may require a formal complaint include:
A problem with an RTA transaction or customer-service interaction.
A complaint about a taxi journey or service.
An issue involving Dubai Metro or bus services.
A concern about parking services or a related transaction.
A problem involving vehicle or driver licensing services.
RTA provides customer-support channels through its website, call centre, email, WhatsApp and Customer Happiness Centres. The available submission method may depend on the type of complaint.
For a detailed explanation of the complaint process, see our guide to filing an RTA complaint in Dubai. For transport-related enquiries, you can also consult our guides to Dubai Metro and Dubai taxi services.
What Are the RTA Dubai Contact Details?
You can contact RTA in Dubai through its call centre, WhatsApp chatbot, email, online feedback form or Customer Happiness Centres. Use the channel that matches your request, and provide your reference number if you are following up on an existing case.
RTA call centre in the UAE: 800 9090.
Callers outside the UAE: +971 4 605 1414.
WhatsApp / Mahboub: +971 58 800 9090.
Email: [email protected].
Website: RTA’s official Contact Us and feedback services.
In person: RTA Customer Happiness Centres.
The RTA website provides an online feedback form where users can select a topic, enter their enquiry and indicate whether they prefer contact by phone, email or either method. Check the form for required fields and any applicable character limits before submitting.
Customer Happiness Centres provide assistance with various RTA services, including vehicle licensing, driver licensing, parking and fine-related transactions. Check the official RTA website for centre locations, available services and operating hours before visiting.
What Information Should You Include in an RTA Request?
A clear RTA request should explain what happened, where it happened and when you noticed the issue. Include the relevant location, a concise description, supporting photographs where useful and the required contact details. For service-specific cases, provide the transaction or vehicle information requested by RTA.
Use this checklist before submitting your request:
Exact location: Road name, neighbourhood, junction, station or nearby landmark.
Description: Explain the issue in plain language without unnecessary details.
Date and time: Include when you noticed the problem or when the incident occurred.
Photographs: Attach clear images if the reporting service supports them.
Contact information: Provide the details required for updates or clarification.
Reference details: Include a previous case number if you are following up.
For complaints about a vehicle-related transaction, RTA may need the vehicle plate number, transaction reference or other identifying details relevant to the service. For public transport concerns, include the taxi number, route, station, journey time or Nol card information where applicable and requested.
Do not include passwords, PINs or unrelated sensitive information. Submit only the details needed to identify and process your case.
How to Track an RTA Request in Dubai
You can follow up on an RTA request through the official Requests Follow Up service using the reference number issued when you submitted the case. The online service displays details such as the requested service, submission date and status. If you need assistance, contact RTA and provide your reference number.
Open RTA’s official Requests Follow Up service.
Enter or select the information requested by the service.
Submit the reference number associated with your case.
Review the request details and current status.
If you cannot find the information you need, contact RTA at 800 9090.
Keep the original confirmation message, reference number and any tracking link provided by the app or chatbot. If RTA contacts you for additional information, respond through the official channel associated with your case.
A status update does not necessarily mean that physical repair work or implementation has been completed. If your request concerns infrastructure, check the case status or contact RTA for clarification when necessary.
When Should You Contact Dubai Police Instead of RTA?
Contact Dubai Police rather than submitting a routine RTA request when an incident involves immediate danger, a serious road accident or a police emergency. Call 999 for emergencies. Routine infrastructure reports and service enquiries should not replace emergency response procedures.
Examples include:
A serious road accident requiring emergency assistance.
An immediate threat to road users or public safety.
A police emergency that requires urgent intervention.
If you discover a damaged traffic signal or road hazard that creates an immediate risk, prioritise your safety and contact the appropriate emergency authority. You can also report infrastructure damage to RTA through the relevant channel when it is safe to do so.
For non-emergency road damage, use Madinati or the relevant RTA reporting service. For accident-related procedures, consult our guide to filing a road accident report in the UAE.
Which RTA Request Method Should You Use?
The correct RTA request method depends on the type of issue. Use Madinati for infrastructure damage, the Community Engagement Platform for neighbourhood needs, formal complaint channels for service problems and dedicated RTA services for routine vehicle or driver transactions. Contact the call centre if you are unsure which channel applies.
Damaged roads, pavements, signs or traffic signals: Madinati through the RTA Dubai app or Mahboub on WhatsApp.
Neighbourhood transport or infrastructure needs: RTA’s Community Engagement Platform.
Speeding-related safety concerns: Submit a traffic-calming request through the relevant Madinati service.
Taxi, Metro, bus, parking or transaction complaints: Use RTA’s formal complaint and feedback channels.
Vehicle registration or driver licensing: Use the dedicated RTA transaction service.
Emergency situations: Contact the relevant emergency service.
Providing a precise location, clear description and relevant supporting information can help RTA identify the issue and route it to the appropriate team. Always keep your reference number so you can check the status or request further assistance.
Conclusion
Knowing how to place requests with RTA in Dubai makes it easier to report infrastructure problems, raise community concerns and resolve transport-service issues. Choose Madinati for infrastructure reports, the Community Engagement Platform for neighbourhood needs and the formal complaint channels for service-related problems.
For routine vehicle and driver transactions, use the relevant dedicated RTA service. Include accurate details, save your reference number and use the official follow-up service to check your case status.
FAQs
RTA offers several ways to submit requests, report infrastructure damage, raise community concerns and follow up on cases. The answers below explain the main contact details, reporting options and the distinction between Dubai RTA services and authorities in other emirates.
What is the RTA customer service number in Dubai?
The RTA customer service number in Dubai is 800 9090. Callers outside the UAE can use +971 4 605 1414.
Can I report a damaged road through RTA?
Yes. You can use Madinati through the RTA Dubai app or Mahboub on WhatsApp to report damaged roads, pavements, traffic signals, road signs and other transport infrastructure.
Can I place an RTA request through WhatsApp?
Yes. RTA’s Mahboub chatbot is available on WhatsApp at +971 58 800 9090. It supports Madinati infrastructure reporting and other RTA services.
How can I track an RTA request?
Keep your reference number and use RTA’s online Requests Follow Up service. You can also contact the RTA call centre at 800 9090 for assistance.
How long does RTA take to respond to a request?
The timeframe depends on the service. RTA has stated a 24-hour target for addressing Madinati infrastructure reports and a period of up to 15 working days for approval or rejection of traffic-calming requests. These are service-specific targets, not guarantees of completed work.
Is RTA responsible for all roads in the UAE?
No. RTA is Dubai’s Roads and Transport Authority and handles relevant roads and transport services within Dubai. Other emirates have their own authorities and arrangements for local roads and transport.
Should I submit a request or a complaint?
Submit a request to report infrastructure damage or raise a community need. Use the formal complaint process when the issue concerns an RTA service, transaction, employee or customer experience.
