Audi Abu Dhabi Introduces New Services During the COVID-19 Crisis
Audi Abu Dhabi's Initiatives During the Crisis
In light of the COVID-19 pandemic and the government's 24-hour lockdown directives, Audi Abu Dhabi, the exclusive distributor for Audi in Abu Dhabi and Al Ain, has launched new initiatives and services for customers to enjoy the full Audi experience from the comfort of their homes.
Support and Comfort Services for Customers
To provide peace of mind and support for its customers during these challenging times, Audi Abu Dhabi and Al Ain offers:
- Online service booking.
- Free pickup and delivery of all vehicles.
- Complimentary disinfection and fogging of all serviced cars before returning them to customers.
Online Car Shopping
Additionally, those looking to purchase a new or certified pre-owned Audi can:
- Browse the collection and inquire online.
- Book a test drive with the vehicle delivered to their doorstep.
- Complete the purchase with full support from the Audi Abu Dhabi team.
All vehicles are thoroughly sanitized before delivery in accordance with health and safety guidelines.
Safety for Employees and Customers
To protect the safety of employees, customers, and suppliers, Audi Abu Dhabi has implemented a work-from-home policy wherever possible and established a fully remote customer service center.
The roadside assistance team is committed to following all precautionary measures, including:
- Wearing face masks and gloves.
- Using hand sanitizers.
- Minimizing direct contact with customers.
Statement from the General Manager
In this context, Mark Austin, General Manager of Audi Abu Dhabi, stated: "The health and safety of our customers and the community is our top priority at Audi Abu Dhabi and Al Ain. During these unprecedented times, the last thing our customers should worry about is their vehicle service. Our customers are at the heart of our business, and everything we do must focus on their satisfaction. We are always looking for new ways to empower them to continue enjoying the exceptional Audi experience while maintaining social distancing to protect the community."
Sanitization of Showrooms and Service Facilities
Audi Abu Dhabi also ensures regular sanitization of showrooms and service facilities, which are open for customers from Saturday to Thursday. Visit the website to check updated working hours.
