Kavak Opens Largest Customer Center in Dubai
Tags:
Kavak Opens the Largest Customer Center in Dubai
A Revolution in the Used Car Market
Kavak has officially opened the largest customer center in the world in Dubai, set to transform the used car market in the Gulf Cooperation Council (GCC) countries. The global giant, valued at $8.7 billion, recently announced its official launch in the UAE.
Exceptional Services from Kavak
Unlike any other platform for used cars in the region, Kavak has eliminated the uncertainty that currently surrounds the purchase of pre-owned vehicles. Kavak is not just an intermediary connecting buyers and sellers; it owns all its reliable vehicles, which undergo 240 inspection points before making their way into Kavak's inventory. This inventory is the largest in the region, currently showcasing hundreds of cars available for purchase.
Quality Standards and Services
Kavak ensures the maintenance of each vehicle and is also establishing its own service centers across the region to guarantee the highest quality standards. The company has already invested in building a 15,000 square meter service center in Dubai. Once fully operational, it will employ 150 staff members and mechanics, with a monthly capacity of up to 1,300 vehicles. The services offered include:
- Renewals
- Maintenance services
- Warranty repairs
Plans are in place to establish a similar customer center in Riyadh, Saudi Arabia.
Kavak Guarantees
Kavak vehicles also come with:
- Free 90-day warranty
- Optional extended warranty
- 7-day return policy
The company prides itself on the comprehensive evaluation process it conducts, taking full ownership of its vehicles' quality, ensuring a high level of service throughout the purchase process and beyond.
Online Shopping
While Kavak has a physical car showroom, the entire purchasing process can also be completed online at Kavak.com, serving customers throughout the region.
CEO's Comment
Commenting on Kavak's distinctive strategy, Marwan Shaar, Co-CEO of Kavak GCC, stated, "Quality standards have become the highest point of contention in the global used car market. Kavak's model has disrupted the car market to provide consistency and reliability, allowing customers to feel confident and assured about the vehicle they are purchasing. Kavak also offers customers guarantees of up to two years, ensuring peace of mind. The GCC region presents a significant opportunity to deliver a transparent and high-quality user experience for buying and selling used cars, and we are excited to embark on this journey with Kavak."
History of Kavak
Kavak was founded in Mexico in 2016 by Carlos Garcia Ottati. It is a technology and data-driven platform for used cars, with a presence in ten countries, including Turkey and now in the GCC. Kavak is planning to invest $130 million over the next two years to establish its operations in the Gulf region.
